Ticket Policy & FAQ

Are tickets refundable? All sales are final. Tickets are non-refundable and cannot be exchanged unless the event is canceled by the host. Please note that the booking fee is non-refundable, as it covers the cost of processing the transaction and supporting charitable projects.

What if a show is canceled or changed? The Host or Promoter reserves the right to cancel the event or change the lineup, venue, and date without notice. While minor changes do not automatically trigger a refund, refunds will be issued in the event of a cancellation or a serious inclement weather event. If a refund is authorized by the Host due to weather or unforeseen circumstances, the base ticket price will be returned to the original payment method.

The Small Print + Big Details

• Booking Fees: Fees are non-refundable, even in the event of a cancellation or a refund of the ticket price.

• Treat Tickets Like Cash: Lost, stolen, or destroyed tickets will not be replaced or refunded.

• Right of Refusal: Admission is subject to the venue’s terms. Entry may be refused for misconduct, intoxication, or failure to comply with health and safety protocols.

• Resale: Tickets may not be resold for a premium. Unauthorized resale is grounds for cancellation without compensation.

• Re-Entry: Re-entry to the festival grounds is permitted only through our designated secure checkpoint. Please ensure you have your ID and leave your name with a gate agent before exiting the festival grounds.

• Liability: The ticket holder voluntarily assumes all risks and danger incidental to the event, whether occurring prior to, during, or after the attraction.